FAQ
Welcome to our FAQ section, where we answer frequently asked questions about our products. Discover clear and precise answers to guide you in your choice of accessories and products for the well-being of your pets.
Frequently Asked Questions 🐾
General Contact
Q: How can I contact you?
A: For any inquiries, please email us at info.parc.com. We’re here to help!
Shipping & Delivery
Q: What are your delivery times?
A: We deliver orders within 10 days anywhere in France and across our shipping zones. You’ll receive tracking information as soon as your order ships.
Q: Do you ship internationally?
A: Yes, we ship outside France as well. Delivery times depend on destination and will be provided at checkout.
Product Warranty
Q: Which products are covered by warranty?
A: All of our products come with a 1-year warranty, including the smart litter box, toys, and cat steam brushes.
Q: What does the warranty cover?
A: The one‑year warranty covers defects in materials or workmanship under normal household use. If a product fails within this period, we’ll replace or repair it.
Returns & Exchanges
Q: What is your return policy?
A: You have 30 days from delivery to return any unused product in its original packaging.
Q: Where should I send returns?
A: Please send all returns to:
📦 1-BIS RUE DES BLEUES, LA FORCE 24130, France
Q: Who pays for return shipping?
A: The return shipping cost is the customer’s responsibility unless otherwise agreed or if the product is defective.
Smart Litter Box
Q: What health metrics does the smart litter box track?
A: It monitors usage frequency, duration, and weight per visit. It also analyzes trends and sends alerts for unusual changes to help you catch potential health issues early.
Q: Can I use any type of litter?
A: Yes—our box works with clumping clay or crystal litters. For optimal performance, we recommend using high‑quality clumping clay.
Q: Does it work in multi‑cat households?
A: Absolutely. The system is designed for multi-cat use, tracking overall usage. You can register multiple litter boxes per countertop to monitor different cats separately.
Q: How is odor control handled?
A: It features automatic cleaning, a draw-in drawer, and a replaceable carbon filter. Expect up to 5× less odor compared to traditional litter boxes.
Steam Cat Brushes
Q: Are steam brushes safe to use?
A: Use with caution. While convenient, experts warn they may remove natural coat oils, cause matting, and present electrical or mold risks.
Q: How should I use them safely?
A: If you choose to use one, do so infrequently, on a low steam setting, and allow your cat to dry completely before brushing. Clean and dry the tool thoroughly after each use.
Q: What’s a safer grooming option?
A: We recommend dry silicone brushes or slicker brushes—they’re easier to clean, safer, and better at maintaining your cat’s natural coat oils.
Pet Toys & Accessories
Q: What toys do pets typically enjoy?
A: Interactive feather teasers, laser pointers, treat puzzles, plush toys for comfort, and sturdy chew toys are among the most popular.
Q: Can toys be returned if my pet didn’t like them?
A: Yes, within 30 days of delivery. Please ensure the toys are unused and in original packaging when returned to our returns address.
Still Need Help?
If your question isn’t covered here, feel free to email us at info.parc.com. Our support team is available Monday to Friday, 9:00–18:00 CET, and typically replies within 48 hours.
✅ Why Our FAQ Works Already
- Clear contact, shipping, warranty, and returns info helps manage customer expectations.
- Detailed technical answers about smart litter boxes and steam brushes build trust.
- Aligns with best practices from top pet‑ecommerce sites and addresses commonly asked questions effectively.